Last updated on September 16th, 2025

Briktek Advisors Private Limited (owners of "PIKNGOO" trade name) and/or its affiliates ("Pikngoo", the "Company," "we," "us," and "our,") respect your privacy and is committed to protecting it through compliance with its privacy policies.

1. The types of information that PIKNGOO may collect from you when you access or use its websites, applications and other online services only (collectively, referred as "Services"); and
2. Its practices for collecting, using, maintaining, protecting and disclosing that information.

This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, including restaurants at which you make reservations and/or payment gateways through which PIKNGOO's Services are availed for booking meals at restaurants/outlets and social networks that you use in connection with its Services. PIKNGOO encourages you to consult directly with such third-parties about their privacy practices.

Please read this policy carefully to understand PIKNGOO 's policies and practices regarding your information and how it will be treated by PIKNGOO. By accessing or using its Services and/or registering for an account with PIKNGOO, you agree to this privacy policy and you are consenting to PIKNGOO 's collection, use, disclosure, retention, transfer and protection of your personal information as described here. If you do not provide the information PIKNGOO requires, PIKNGOO may not be able to provide all of its Services to you.

PIKNGOO ( PIKNGOO trade name owned by Briktek Advisors Private Limited), located at _-C-63, Block C, Panchsheel Enclave, New Delhi,Delhi 110017 India will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.

Your data controller is responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with its privacy standards as well as any applicable national laws. Your data controller may transfer data to other members of PIKNGOO as described in this Privacy Policy. PIKNGOO may process and retain your personal information on its servers in India where its data centers are located, and/or on the servers of its third parties (in or outside India), having contractual relationships with PIKNGOO.

This policy may change from time to time, your continued use of PIKNGOO's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

If you have any queries relating to the processing/ usage of information provided by you or PIKNGOO's Privacy Policy, you may email the Data Protection Officer (DPO) at privacy@pikngoo.com or write to us at the following address.

For Users residing in any other part of the world:

Briktek Advisors Private Limited

C-63, Block C, Panchsheel Enclave, New Delhi, Delhi 110017

This Privacy Policy and its Addendum(s) ("Policy") describe how PIKNGOO, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively "PIKNGOO", "we", "us" or "our") collect, use, process and disclose your Personal Data through the use of PIKNGOO's mobile applications and websites (respectively "Apps" and "Websites"), as well as products, features and other services globally, operated by PIKNGOO (collectively, "Services").

This Policy applies to our customers, passengers, agents, vendors, suppliers, partners (such as driver and merchant partners), contractors and service providers (collectively "you", "your" or "yours"). "Personal Data" is any information pertaining to you which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth and marital status.

I. COLLECTION OF PERSONAL DATA

We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. If you have or are a party to multiple relationships with us (for example if you use our Services across our various business verticals, or if you are a passenger on our transport vertical or a customer on our other business verticals), we will link your Personal Data collected across your various capacities. The information may also be collected through cookies as described below. The information provided is collected to facilitate your use of our Services and for the Purposes described below. The information is collected in the ways provided hereinbelow:

A. You provide your Personal Data to us
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:

• complete a user profile or registration forms (such as your name, contact information and other identification information where needed);
• provide information to assess your eligibility to provide services as a PIKNGOO driver partner or delivery partner;
• interact with our social media pages (such as your social media account ID, profile photo and any other publicly available data);
• participate in contests or events organised by us (such as the pictures, audio files, or videos you may submit, which may include images of yourself);
• verify your identity through various means (such as social media logins, submission of selfie images or independently verified payment card information);
• fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation and income information); and

In certain circumstances, you may need to provide your Personal Data in order to comply with legal requirements or contractual obligations, or where it is necessary to conclude a contract. Failure to provide such Personal Data, under such circumstance, may constitute failure to comply with legal requirements or contractual obligations, or inability to conclude a contract with you, as the case may be.

B. When our services are used
Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are:

• your location (to detect pick-up locations and abnormal route variations);
• feedback, ratings and compliments;
• transaction information (such as payment method and distance travelled);
• transaction information (such as payment method and distance travelled);
• information about how you interacted with our Apps, Website or Services (such as features used and content viewed);
• device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers or any information that may provide indication of device or app modification);
• personal data you enter in messages when you use our in-app communication features; and
• personal data that may be captured through your interaction with us or our agents.

C. From other sources
When we collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources, we make sure that data is transferred to us in accordance with applicable laws. Such sources include:

• referral programmes;
• our business partners, such as vendor partners, payment providers etc.
• publicly available sources of data;
• governmental sources of data;
• when our users add you as an emergency contact; and
• marketing services providers or partners.

C. When you provide Personal Data of other individuals to us
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.

E. Sensitive Personal Data
Some of the Personal Data that we collect is sensitive in nature. This includes Personal Data pertaining to your national ID information, background information (including financial and criminal records, where legally permissible), health data, disability, marital status as applicable. We collect this information only with your consent and in strict compliance with applicable laws.

F. Personal Data of minors
As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to PIKNGOO. In the event that such Personal Data of a minor is disclosed to PIKNGOO, you hereby consent to the processing of the minor's Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.

II. USE OF PERSONAL DATA

PIKNGOO may use, combine and process your Personal Data for the following purposes ("Purposes"):

A. Providing services and features
Your Personal Data will be used to provide, personalise, maintain and improve our Apps, Websites and Services. This includes using your Personal Data to:

• provide you with Services across our various business verticals;
• create, administer and update your account;
• engage you to provide Services;
• conduct due diligence checks;
• verify your identity and age (where necessary);
• validate your booking and process payments;
• enable features that personalise your App, such as lists of your favourite places/restaurants and previous visits to them;
• make your experience more seamless, such as automatically filling in your registration information (such as your name or phone number) from one Service to another Service or when you participate in our surveys;
• perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
• protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
• enable communications between our users;
• process, manage or verify your application of promotions, rewards and subscriptions with PIKNGOO;
• enable our partners to manage and allocate fleet resources; and
• fulfil the services to you as a data processor, where you have provided consent to the data controller (i.e. the organisation you had purchased goods or services from, and for whom PIKNGOO is providing services on behalf of) for such services to be rendered.

B. Safety and security
We use your data to ensure the safety and security of our Services and all users. This includes:

• verifying your identity when you log in to PIKNGOO;
• using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;

C. Customer support
We use Personal Data to resolve customer support issues. For example, we may:

• monitor and improve our customer support responses;
• respond to questions, comments and feedback; and
• inform you about steps taken to resolve customer support issues.

D. Marketing and promotions
We may use your Personal Data to market PIKNGOO and PIKNGOO's partners', sponsors' and advertisers' products, services, events or promotions. For example, we may:

• send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
• notify, invite and manage your participation in our events or activities.

We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our App settings.

E. Research and development and security
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services.

F. Legal purposes
We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.
We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
For example, we may use your Personal Data to:.

• comply with court orders or other legal, governmental or regulatory requirements;
• enforce our Terms of Service or other agreements; and
• protect our rights or property in the event of a claim or dispute.

We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.

F. Information shared with restaurants/ outlets
When you make a transaction for food ordering though our Application, your information is provided to us and to the Restaurant and/or outlet with whom you make your order. In order to facilitate your food order processing, we provide your information to the restaurant/outlet in a similar manner as if you had made the food order directly with the restaurant/outlet. When you make the transaction for ordering food through our Application and/or make payment to a restaurant/outlet, through our Application, we may also share with them some additional information, such as your eating preferences and such other history or information that we may collect from third parties.
Information you choose to share with a restaurant/outlet when you make an order and/or pay a restaurant/outlet through our Application, may be used by the restaurant/outlet for its own purposes. We do not control the privacy practices of restaurants/outlets on our Application. Please contact the restaurant directly if you want to learn about its privacy policy.
Apart from the abovementioned purposes, the information may also be used for any other purposes, not expressly mentioned hereinabove, with the consent of the user.

III. DISCLOSURE OF PERSONAL DATA

We need to share Personal Data with various parties for the Purposes and with parties mentioned hereinbelow:

A. Other users
For example:

• If you use our in-app chat service, we may share your mobile number and PIKNGOO-registered name with the other parties to your chat as listed below

B. With PIKNGOO partners at your request
For example, if you requested a service through a PIKNGOO partner or used a promotion provided by a PIKNGOO partner, PIKNGOO may share your Personal Data with that PIKNGOO partners. Our partners include partners that integrate with our App or our App integrates with, vehicle services partners, or business partners which PIKNGOO collaborates with to deliver a promotion, competition or other specialised service.

C. With the owner of PIKNGOO accounts that you may use
For example, your employer may receive data when you use your employer's PIKNGOO for Business account.

D. With subsidiaries and affiliates
For example, your employer may receive data when you use your employer's PIKNGOO for Business account.

E. With PIKNGO's service providers and business partners
We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

• payment processors and facilitators;
• debt collectors;
• credit bureaus and other credit reporting agencies;
• background check and anti-money laundering service providers;
• cloud storage providers;
• marketing partners and marketing platform providers;
• data analytics providers;
• research partners, including those performing surveys or research projects in partnership with PIKNGOO or on PIKNGOO's behalf;
• service providers who perform identity verification services; and

E. With our legal advisors and governmental authorities
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes (mentioned above), or any of the following circumstances:

• where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or
• where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).

IV. RETENTION OF PERSONAL DATA

We retain your Personal Data for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.

V. INTERNATIONAL TRANSFERS OF PERSONAL DATA

Your Personal Data may be transferred from country, state and city ("Home Country") in which you are present while using our Services to another country, state and city ("Alternate Country").
When we transfer your Personal Data from your Home Country to the Alternate Country, we will comply with our legal and regulatory obligations in relation to your Personal Data, including having a lawful basis for transferring Personal Data and putting appropriate safeguards in place to ensure an adequate level of protection for the Personal Data. We will also ensure that the recipient in Alternate Country is obliged to protect your Personal Data at a standard of protection comparable to the protection under applicable laws.
Our lawful basis will be either consent (i.e. we may ask for your consent to transfer your Personal Data from your Home Country to the Alternate Country at the time you provide your Personal Data) or one of the safeguards permissible by laws.

VI. COOKIES AND ADVERTISING ON THIRD PARTY PLATFORMS

PIKNGOO, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called "flash cookies"), advertising identifiers (including mobile identifiers such as Apple's IDFA or Google's Advertising ID) and similar technology ("Cookies") in connection with your use of the Websites and Apps. A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
PIKNGOO may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes PIKNGOO does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.
Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising on third party platforms.
If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also limit our sharing of some of this Personal Data through your App (Settings > Privacy > Ads) and mobile device settings.

VII. PROTECTION OF PERSONAL DATA

We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality.
Nevertheless, users are advised that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk

VIII. YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL DATA

In accordance with applicable laws and regulations, you may be entitled to:

• ask us about the processing of your Personal Data, including to be provided with a copy of your Personal Data;
• request the correction and/or (in some cases) deletion of your Personal Data;
• in some cases, request the restriction of the processing of your Personal Data, or object to that processing;
• withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);
• request receipt or transmission to another organisation, in a machine-readable form, of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract; and
• complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your Personal Data.

Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
However, choosing not to share your Personal Data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section II (Use of Personal Data) or that you are unable to make use of the Services. After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.
If you wish to make a request to exercise your rights, you can contact us through our contact details set out in Section X (How to Contact Us) below.
We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request.
Once verified, we will give effect to your request within the timelines prescribed by applicable laws.

IX. AMENDMENTS AND UPDATES

PIKNGOO shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from PIKNGOO or continuing to communicate or engage with PIKNGOO following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.

X. HOW TO CONTACT US

If you have any queries about this Policy or would like to exercise your rights set out in this Policy, please contact our Data Protection Officer at:
PIKNGOO Data Protection Officer
c/o PIKNGOO.
Email: skumar@briktekadvisors.com

The original of this Policy is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.

ADDENDUM 1: PIKNGOO FOR BUSINESS

I. INTERPRETATION
All capitalised terms but undefined terms used herein shall bear the same meaning as those defined in the Terms of Use and the PIKNGOO Privacy Policy (accessible at https://www.pikngoo.com/privacy/).
This Addendum forms part of the PIKNGOO Privacy Policy. In the event of any inconsistency between the PIKNGOO Privacy Policy and this Addendum, this Addendum shall prevail.

II. PIKNGOO'S RELATIONSHIP WITH USERS AND CLIENTS
PIKNGOO is a data user, so are our Clients
In respect of any User and the processing of all their Personal Data (including but not limited to Linking Data and Portal Data), PIKNGOO acts as a data user. For further information on how PIKNGOO collects, uses and discloses Users' Personal Data, please refer to the PIKNGOO Privacy Policy.
Due to the way PIKNGOO for Business works, PIKNGOO does not process any Personal Data for and on behalf of the Client. Accordingly, PIKNGOO is not the data processor of the Client, but an independent data user in respect of all Personal Data that it processes in the course of providing the PIKNGOO for Business feature. Likewise, the Client is an independent data user of the Personal Data (e.g. the Linking Data and Portal Data) that it discloses to and/or receives from PIKNGOO.
As independent data users, PIKNGOO and the Client individually determine the purposes and means of processing Personal Data, subject to the provisions set out in the Terms of Use and this Privacy Policy. PIKNGOO and the Client are also individually responsible to ensure the protection of Personal Data under their charge.

III. WHAT PERSONAL DATA IS COLLECTED, PROCESSED AND DISCLOSED
What PIKNGOO collects as part of PIKNGOO for Business
In order to provide the PIKNGOO for Business feature, the individual user or the Client will be required to provide the following information about the Authorised User to PIKNGOO:

• full name;
• business email address; and
• other identifying information about the Authorised User as reasonably requested by PIKNGOO.

PIKNGOO will use this information for the purposes of:

• authenticating the User;
• where applicable, linking the Authorised User's account with the Client's PIKNGOO for Business account or tracking the Authorised User's business profile bookings on the Apps, as the case may be;
• where applicable, verifying the Corporate Billing status of such Authorised User from time to time; and
• contacting the User in accordance with the purposes set out in the PIKNGOO Privacy Policy.

Upon onboarding such User to the Website, PIKNGOO will process the Personal Data of the User in accordance with the PIKNGOO Privacy Policy and this Addendum.

What PIKNGOO discloses to its Clients
PIKNGOO will disclose relevant order and booking information as determined by PIKNGOO from time to time to the Client to facilitate Corporate Billing.

What PIKNGOO discloses to its individual user
Depending on the business profile settings selected by the individual user, the user may retrieve and generate reports containing his/her relevant order and booking information.

XI. PARTIES' OBLIGATIONS

The Client and PIKNGOO shall each:

• individually inform their data subjects of how each processes Personal Data and allow their data subjects to exercise their rights under the local data protection/data privacy laws;
• comply with the obligations applicable to each party under the applicable data protection/data privacy laws when processing any Personal Data of the Proposed or Authorised Users;
• obtain the necessary consents (if applicable) to facilitate the provision of the PIKNGOO for Business feature; and
• implement appropriate legal, technical and organisational measures to protect Personal Data against unauthorised or unlawful processing and against unauthorised loss, destruction, damage, alteration, or disclosure, as well as any breach or attempted breach of each party's security measures ("Information Security Incident").